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ONLINE PRIVACY POLICY AGREEMENT


November 01, 2024


Highland Lakes Landscape Management LLC (Highland Lakes Landscape) values its users'
privacy. This Privacy Policy ("Policy") will help you understand how we collect and use
personal information from those who visit our website or make use of our online facilities and
services, and what we will and will not do with the information we collect. Our Policy has
been designed and created to assure those affiliated with Highland Lakes Landscape
Management LLC of our commitment and realization of our obligation not only to meet, but
to exceed, most existing privacy standards.


We reserve the right to make changes to this Policy at any given time. If you have not
registered with us and want to make sure that you are up to date with the latest changes, we
advise you to frequently visit this page. If you are a registered user, we will notify you via
email of any changes or updates made to this Policy. If at any point in time Highland Lakes
Landscape Management LLC decides to make use of any personally identifiable information
on file, in a manner vastly different from that which was stated when this information was
initially collected, the user or users shall be promptly notified by email. Users at that time shall
have the option as to whether to permit the use of their information in this separate manner.
This Policy applies to Highland Lakes Landscape Management LLC, and it governs any and
all data collection and usage by us. Through the use of https://
www.highlandlakeslandscapemanagement.com/, you are therefore consenting to the data
collection procedures expressed in this Policy.


Please note that this Policy does not govern the collection and use of information by
companies that Highland Lakes Landscape Management LLC does not control, nor by
individuals not employed or managed by us. If you visit a website that we mention or link to,
be sure to review its privacy policy before providing the site with information. It is highly
recommended and suggested that you review the privacy policies and conditions of any
website you choose to use or frequent to better understand the way in which websites garner,
make use of and share the information collected.


Specifically, this Policy will inform you of the following


1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.


Information We Collect


It is always up to you whether to disclose personally identifiable information to us, although if
you elect not to do so, we reserve the right not to register you as a user or provide you with
any products or services. This website collects various types of information, such as:


● Voluntarily provided information which may include your name, address, email
address, billing and/or credit card information etc. which may be used when you
purchase products and/or services and to deliver the services you have requested.
● Information automatically collected when visiting our website, which may include
cookies, third party tracking technologies and server logs.
In addition, Highland Lakes Landscape Management LLC may have the occasion to collect
non-personal anonymous demographic information, such as age, gender, household income,
political affiliation, race and religion, as well as the type of browser you are using, IP address,
or type of operating system, which will assist us in providing and maintaining superior quality
service.


Highland Lakes Landscape Management LLC may also deem it necessary, from time to time,
to follow websites that our users may frequent to gleam what types of services and products
may be the most popular to customers or the general public.


Please rest assured that this site will only collect personal information that you knowingly and
willingly provide to us by way of surveys, completed membership forms, and emails. It is the
intent of this site to use personal information only for the purpose for which it was requested,
and any additional uses specifically provided for in this Policy.


Why We Collect Information and For How Long


We are collecting your data for several reasons:


● To better understand your needs and provide you with the services you have requested;
● To fulfill our legitimate interest in improving our services and products;
● To send you promotional emails containing information we think you may like when
we have your consent to do so;
● To contact you to fill out surveys or participate in other types of market research, when
we have your consent to do so;
● To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time
we retain said information will be determined based upon the following criteria: the length of
time your personal information remains relevant; the length of time it is reasonable to keep
records to demonstrate that we have fulfilled our duties and obligations; any limitation periods
within which claims might be made; any retention periods prescribed by law or recommended
by regulators, professional bodies or associations; the type of contract we have with you, the
existence of your consent, and our legitimate interest in keeping such information as stated in
this Policy.


Use of Information Collected


Highland Lakes Landscape Management LLC does not now, nor will it in the future, sell, rent
or lease any of its customer lists and/or names to any third parties.


Highland Lakes Landscape Management LLC may collect and may make use of personal
information to assist in the operation of our website and to ensure delivery of the services you
need and request. At times, we may find it necessary to use personally identifiable information
as a means to keep you informed of other possible products and/or services that may be
available to you from https://www.highlandlakeslandscapemanagement.com/


Highland Lakes Landscape Management LLC may also be in contact with you with regards to
completing surveys and/or research questionnaires related to your opinion of current,
potential, or future services that may be offered.


Highland Lakes Landscape Management LLC may feel it necessary, from time to time, to
contact you on behalf of our other external business partners with regards to a potential new
offer which may be of interest to you. If you consent or show interest in presented offers, then,
at that time, specific identifiable information, such as name, email address and/or telephone
number, may be shared with the third party.


Highland Lakes Landscape Management LLC may find it beneficial to all our customers to
share specific data with our trusted partners in an effort to conduct statistical analysis, provide
you with email and/or postal mail, deliver support and/or arrange for deliveries to be made.
Those third parties shall be strictly prohibited from making use of your personal information,
other than to deliver those services which you requested, and as such they are required, in
accordance with this agreement, to maintain the strictest confidentiality with regards to all
your information.


Highland Lakes Landscape Management LLC uses various third-party social media features
including but not limited to Facebook, Instagram, Yelp and other interactive programs. These
may collect your IP address and require cookies to work properly. These services are governed
by the privacy policies of the providers and are not within Highland Lakes Landscape
Management LLC's control.


Disclosure of Information


Highland Lakes Landscape Management LLC may not use or disclose the information
provided by you except under the following circumstances:


● as necessary to provide services or products you have ordered;
● in other ways described in this Policy or to which you have otherwise consented;
● in the aggregate with other information in such a way so that your identity cannot
reasonably be determined;
● as required by law, or in response to a subpoena or search warrant;
● to outside auditors who have agreed to keep the information confidential;
● as necessary to enforce the Terms of Service on our website;
● as necessary to maintain, safeguard and preserve all the rights and property of
Highland Lakes Landscape Management LLC.


Non-Marketing Purposes


Highland Lakes Landscape Management LLC greatly respects your privacy. We do maintain
and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts,
security breaches, account issues, and/or changes in Highland Lakes Landscape Management
LLC products and services, or changes to this Policy). In certain circumstances, we may use
our website, newspapers, or other public means to post a notice.


Children under the age of 13


Highland Lakes Landscape Management LLC's website is not directed to, and does not
knowingly collect personal identifiable information from, children under the age of thirteen
(13). If it is determined that such information has been inadvertently collected on anyone
under the age of thirteen (13), we shall immediately take the necessary steps to ensure that
such information is deleted from our system's database, or in the alternative, that verifiable
parental consent is obtained for the use and storage of such information. Anyone under the age
of thirteen (13) must seek and obtain parent or guardian permission to use this website.


Unsubscribe or Opt-Out


All users and visitors to our website have the option to discontinue receiving communications
from us by way of email or newsletters. To discontinue or unsubscribe from our website please
send an email that you wish to unsubscribe to admin@hllm-llc.com. If you wish to
unsubscribe or opt-out from any third-party websites, you must go to that specific website to
unsubscribe or opt-out. Highland Lakes Landscape Management LLC will continue to adhere
to this Policy with respect to any personal information previously collected.


Links to Other Websites


Our website does contain links to affiliate and other websites. Highland Lakes Landscape
Management LLC does not claim nor accept responsibility for any privacy policies, practices
and/or procedures of other websites. Therefore, we encourage all users and visitors to be
aware when they leave our website and to read the privacy statements of every website that
collects personally identifiable information. This Policy applies only and solely to the
information collected by our website.


Notice to European Union Users


Highland Lakes Landscape Management LLC's operations are located primarily in the United
States. If you provide information to us, the information will be transferred out of the
European Union (EU) and sent to the United States. (The adequacy decision on the EU-US
Privacy became operational on August 1, 2016. This framework protects the fundamental
rights of anyone in the EU whose personal data is transferred to the United States for
commercial purposes. It allows the free transfer of data to companies that are certified in the
US under the Privacy Shield.) By providing personal information to us, you are consenting to
its storage and use as described in this Policy.


Your Rights as a Data Subject


Under the regulations of the General Data Protection Regulation ("GDPR") of the EU you
have certain rights as a Data Subject. These rights are as follows:


● The right to be informed: this means we must inform you of how we intend to use
your personal data and we do this through the terms of this Policy.
● The right of access: this means you have the right to request access to the data we
hold about you and we must respond to those requests within one month. You can do
this by sending an email to Admin@hllm-llc.com.
● The right to rectification: this means that if you believe some of the data we hold is
incorrect, you have the right to have it corrected. You can do this by logging into your
account with us, or by sending us an email with your request. You can do this by
sending an email to Admin@hllm-llc.com.
● The right to erasure: this means you can request that the information we hold about
you be deleted, and we will comply unless we have a compelling reason not to, in
which case you will be informed of the reason. You can do this by sending an email to
Admin@hllm-llc.com.
● The right to restrict processing: this means you can change your communication
preferences or opt-out of certain communications. You can do this by sending an email
to admin@hllm-llc.com.
● The right of data portability: this means you can obtain and use the data we hold for
your own purposes without explanation. If you wish to request a copy of your
information, contact us at Admin@hllm-llc.com.
● The right to object: this means you can file a formal objection with us regarding our
use of your information with regard to third parties, or its processing where our legal
basis is our legitimate interest in it. To do this, please send an email to Admin@hllmllc.
com.


In addition to the rights above, please rest assured that we will always aim to encrypt and
anonymize your personal information whenever possible. We also have protocols in place in
the unlikely event that we suffer a data breach and we will contact you if your personal
information is ever at risk. For more details regarding our security protections see the section
below or visit our website at https://www.highlandlakeslandscapemanagement.com/.


Security


Highland Lakes Landscape Management LLC takes precautions to protect your information.
When you submit sensitive information via the website, your information is protected both
online and offline. Wherever we collect sensitive information (e.g. credit card information),
that information is encrypted and transmitted to us in a secure way. You can verify this by
looking for a lock icon in the address bar and looking for "https" at the beginning of the
address of the webpage.


While we use encryption to protect sensitive information transmitted online, we also protect
your information offline. Only employees who need the information to perform a specific job
(for example, billing or customer service) are granted access to personally identifiable
information. The computers and servers in which we store personally identifiable information
are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized
access, disclosure or modification of the user's personal information under our control.
The Company also uses Secure Socket Layer (SSL) for authentication and private
communications to build users' trust and confidence in the internet and website use by
providing simple and secure access and communication of credit card and personal
information.


Acceptance of Terms


By using this website, you are hereby accepting the terms and conditions stipulated within this
Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then
you should refrain from further use of our sites. In addition, your continued use of our website
following proper notification or the posting of any updates or changes to our terms and
conditions, shall mean that you agree and accept such changes.


How to Contact Us


If you have any questions or concerns regarding this Privacy Policy as it relates to our website,
please feel free to contact us at the following email, telephone number or mailing address:


Email: Admin@hllm-llc.com


Telephone Number: (830) 205-3099


Mailing Address:
Highland Lakes Landscape Management LLC
1212 N US HWY 281 #1854
Marble Falls, Texas78654


The data controller responsible for your personal information for the purposes of GDPR
compliance is:


Wix
Admin@hllm-llc.com
(830) 205-3099
1212 N US HWY 281 #1854, Marble Falls, TX 78654


GDPR Disclosure:


If you answered "yes" to the question Does your website comply with the General Data Protection Regulation
("GDPR")? then the Privacy Policy above includes language that is meant to account for such compliance.
Nevertheless, in order to be fully compliant with GDPR regulations your company must fulfill other requirements
such as: (i) doing an assessment of data processing activities to improve security; (ii) have a data processing
agreement with any third party vendors; (iii) appoint a data protection officer for the company to monitor GDPR
compliance; (iv) designate a representative based in the EU under certain circumstances; and (v) have a protocol
in place to handle a potential data breach. For more details on how to make sure your company is fully compliant
with GDPR, please visit the official website at https://gdpr.eu. FormSwift and its subsidiaries are in no way
responsible for determining whether or not your company is in fact compliant with GDPR and takes no
responsibility for the use you make of this Privacy Policy or for any potential liability your company may face in
relation to any GDPR compliance issues.


COPPA Compliance Disclosure:


This Privacy Policy presumes that your website is not directed at children under the age of 13 and does not
knowingly collect personal identifiable information from them or allow others to do the same through your site.
If this is not true for your website or online service and you do collect such information (or allow others to do so),
please be aware that you must be compliant with all COPPA regulations and guidelines in order to avoid
violations which could lead to law enforcement actions, including civil penalties.


In order to be fully compliant with COPPA your website or online service must fulfill other requirements such as:
(i) posting a privacy policy which describes not only your practices, but also the practices of any others collecting
personal information on your site or service — for example, plug-ins or ad networks; (ii) include a prominent link
to your privacy policy anywhere you collect personal information from children; (iii) include a description of
parental rights (e.g. that you won't require a child to disclose more information than is reasonably necessary, that
they can review their child's personal information, direct you to delete it, and refuse to allow any further
collection or use of the child's information, and the procedures to exercise their rights); (iv) give parents "direct
notice" of your information practices before collecting information from their children; and (v) obtain the parents'
"verifiable consent" before collecting, using or disclosing personal information from a child. For more
information on the definition of these terms and how to make sure your website or online service is fully
compliant with COPPA please visit https://www.ftc.gov/tips-advice/business-center/guidance/childrens-onlineprivacy-
protection-rule-six-step-compliance. FormSwift and its subsidiaries are in no way responsible for
determining whether or not your company is in fact compliant with COPPA and takes no responsibility for the
use you make of this Privacy Policy or for any potential liability your company may face in relation to any
COPPA compliance issues.


California Consumer Privacy Act ("CCPA") Compliance Disclosure: The CCPA is a collection of privacy
laws enacted by the California legislature which is meant to protect Californians' personal data from being sold or
used without their consent. The requirements of the CCPA apply to, among others, businesses that (i) have a gross
annual revenue of at least $25 million dollars; or (ii) buys, receives, or sells personal information of 50,000 or
more Californian consumers, households or devices; or (iii) derives 50% or more of its revenue from the sale of
personal information. If your business meets these requirements or is otherwise based out of California, you must
comply with the requirements of the CCPA or risk facing fines, sanctions and civil penalties. For more
information about CCPA and its requirements please visit https://leginfo.legislature.ca.gov/faces/
billTextClient.xhtml?bill_id=201720180AB375. Please note that the CCPA is scheduled to be updated by January
2023 with new requirements and definitions so please be sure to check those regulations periodically to make
sure your Privacy Policy is up to date. FormSwift and its subsidiaries are in no way responsible for determining
whether or not your company is in fact compliant with the CCPA or any other privacy regulations, and takes no
responsibility for the use you make of this Privacy Policy or for any potential liability your company may face in
relation to any compliance issues.

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